FAQ

Products

How do I use the sponge? 

Find the complete set of instructions here. If you have any additional questions, please email us at hi@getcomeandgone.com and we are more than happy to help. 

What ingredients are the sponge made with? 

The sponge is made from 100% sterile, medical grade polyurethane and polypropylene handle. This is the same material as some condoms, and the contraceptive sponge. 

 

Shipping

How can I track my order? 

Each order has a specific tracking number that will be emailed to you after your order ships. If you no longer have access to the email address on your account, you can request your tracking information by emailing us at hi@getcomeandgone.com.

Is shipping free? 

Yes! Standard shipping is always free. If you need expedited shipping, we offer 3-day shipping for $10.

*Please note that our warehouse is not open on weekends, so, depending on the day that you place your order, expedited packages may take longer than 3 days to arrive.

My order arrived damaged, was returned to you, or arrived and is wrong! What should I do?

Please reach out to us at hi@getcomeandgone.com and we'd be happy to resolve the issue for you.

My tracking information says my order was delivered but I can’t find it. What do I do?

Sometimes, our packages will be delivered to a neighbor, a mail center, or a management office. If you look around and are still unable to find your LOLA order, just email hi@getcomeandgone.com and we'll make sure you get your products.

Payment and Privacy

Is my account secure?

We know that you care about how your information is used and shared, and we take your privacy seriously. Therefore, we have therefore designed our services and data collection methodology to keep consumer privacy in mind. Check out our privacy policy here.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. For international credit cards, simply add the international billing address you'd like to use to your profile and a US address for shipping. We don't ship internationally... yet!