FAQ

Product

How do I use the sponge? 

Find the complete set of instructions here. If you have any additional questions, please email us at hi@getcomeandgone.com and we are more than happy to help. 

How long do I leave it in? 

However long it takes to clean up! Leaving the sponge in the vaginal canal for a prolonged period of time does not increase effectiveness.  Find the complete set of instructions here

What do I do after I insert the sponge?

In order to use the product, gently swirl and twist sponge while inserted in the vaginal canal.  Find the complete set of instructions here

What is the sponge made out of? 

The sponge is made from sterile, medical grade polyurethane and polypropylene handle. There are no additives. This is the same material as some condoms, and the contraceptive sponge. 

Does it prevent pregnancy, STDs/STIs?

come&gone is not a form of birth control, STD/STI protection, or menstruation product. 

The vagina is self cleaning!!! 

Correct. Come&gone is a convenience item and only to be used if there are excess fluids present. The purpose is to prevent the mess and dripping in a quick and efficient manner. 

I have a problem with the product.

Please email us at hi@getcomeandgone.com to submit any feedback. We want to help you!

 

Shipping

How can I track my order? 

Each order has a specific tracking number that will be emailed to you after your order ships. If you no longer have access to the email address on your account, you can request your tracking information by emailing us at hi@getcomeandgone.com.

How much is shipping? 

Shipping is a flat $2 on every order. If your order exceeds $20, shipping is on us! If you need expedited shipping, we offer 3-day shipping for $10.

*Please note that our warehouse is not open on weekends, so, depending on the day that you place your order, expedited packages may take longer than 3 days to arrive.

My order arrived damaged, was returned to you, or arrived and is wrong! What should I do?

Please reach out to us at hi@getcomeandgone.com and we'd be happy to resolve the issue ASAP!

My tracking information says my order was delivered but I can’t find it. What do I do?

Sometimes, our packages will be delivered to a neighbor, a mail center, or a management office. If you look around and are still unable to find your order, just email hi@getcomeandgone.com and we'll make sure you get your product.

 

Payment and Privacy

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. For international credit cards, simply add the international billing address you'd like to use to your profile and a US address for shipping. We don't ship internationally... yet!